Stromer Forum banner
1 - 5 of 5 Posts

·
Registered
Joined
·
6 Posts
Discussion Starter · #1 ·
The dreaded blank white screen happened to my ST5 today, and I don't have a clue what to do to resolve it.

This is what happened. My insurance company called and wanted the VIN for my bike, so after an hour-long ride, I removed the battery since that's where the VIN is, and when I put the battery back in and closed the door, I turned on the bike and all I got was a white screen. The headlamp and taillight do not go on and my Omni app won't connect with the bike. If I press the on/off button under the top bar and hold it, the screen turns off, but when I press it again to turn it on, all I get is the white screen.

I've read that the issue may be the battery didn't seat properly when I put it back in, but without the screen working, I don't know how to open the battery compartment to reseat the battery.

I put it on the charger and tried the on/off routine above, but the same thing happens -- just a blank white screen. What is interesting is the charger showed the battery charging, and after a couple of hours it showed the charging had completed. It makes me think it's not a battery problem and perhaps the electronics in the screen just went bad.

Any ideas before I just take it to the dealer?
 

·
Registered
Joined
·
1 Posts
The dreaded blank white screen happened to my ST5 today, and I don't have a clue what to do to resolve it.

This is what happened. My insurance company called and wanted the VIN for my bike, so after an hour-long ride, I removed the battery since that's where the VIN is, and when I put the battery back in and closed the door, I turned on the bike and all I got was a white screen. The headlamp and taillight do not go on and my Omni app won't connect with the bike. If I press the on/off button under the top bar and hold it, the screen turns off, but when I press it again to turn it on, all I get is the white screen.

I've read that the issue may be the battery didn't seat properly when I put it back in, but without the screen working, I don't know how to open the battery compartment to reseat the battery.

I put it on the charger and tried the on/off routine above, but the same thing happens -- just a blank white screen. What is interesting is the charger showed the battery charging, and after a couple of hours it showed the charging had completed. It makes me think it's not a battery problem and perhaps the electronics in the screen just went bad.

Any ideas before I just take it to the dealer?
This happened to me after a long stand still this winter. My excellent Stromer dealer had to change the screen - warranty. Cost one hour of workshop time.
 

·
Registered
Joined
·
6 Posts
Discussion Starter · #3 ·
This happened to me after a long stand still this winter. My excellent Stromer dealer had to change the screen - warranty. Cost one hour of workshop time.
Yes, I also took it to my dealer and they replaced the Omni unit under warranty. All is good now.
 

·
Registered
Joined
·
10 Posts
This happened to me after a long stand still this winter. My excellent Stromer dealer had to change the screen - warranty. Cost one hour of workshop time.
Welcome to the forum @Lone! Did your dealer happen to mention how you can prevent this from happening again?
 
1 - 5 of 5 Posts
Top